Questions? Let's make it simple.

Most likely, yes. Plan for a clear area of about 4 × 8 feet, plus enough room for your therapist to move safely around the table. A living room or bedroom usually works well; moving a coffee table or a few chairs is often enough.

Your therapist should arrive with a portable massage table, clean linens, and the supplies confirmed for your session. You generally do not need to provide equipment. If anything special is needed for your booking, we will let you know in advance.

Before approval, we review the therapist's New York State massage-therapy credentials and the identity and insurance information submitted during onboarding. If you have a specific safety question or would like us to confirm a detail before booking, contact us at serenitytouchnyc@gmail.com.

A walk-up may be possible. Please include your floor number, whether there is an elevator, and any entry instructions during checkout. This helps us check access requirements with the assigned therapist before the appointment is finalized.

A 35% deposit is collected at checkout to reserve your appointment and help arrange the right therapist. The remaining balance is paid directly to your therapist at the appointment. Your booking confirmation will show the details for your reservation.

Cancellation requests made at least 24 hours before the appointment are eligible for a deposit refund, less a 5% cancellation service fee calculated on the total appointment price. Requests made within 24 hours are not eligible for a deposit refund. Please contact us as soon as possible if your plans change.

Choose a quiet, comfortable space, clear the area around the table, and set the room temperature to your preference. Please share relevant access instructions and any session preferences when booking.

We are happy to help you feel comfortable before you book. Email serenitytouchnyc@gmail.com with your question or use the contact section on this website.